JOB STATEMENT

Provide basic customer service over the phone in a structured call center environment.                                                                                                                                                                                                                   

JOB FUNCTIONS

• Handle incoming calls and provide information on clinic services.
• Identify customer needs and assist with scheduling, call transfers, or inquiries.
• Troubleshoot and resolve basic customer concerns.
• Schedule, reschedule, or cancel appointments based on availability. 
• Verify insurance coverage and sliding fee eligibility.  
• Document and relay messages efficiently. 
• Respond to after-hours service messages promptly.
• Assess call urgency and escalate to appropriate staff (e.g., nurses).
• Perform additional tasks as directed by supervision.

MINIMUM QUALIFICATIONS

• Education: Minimum High School Diploma or equivalent
• Specialized Training/Certifications: None
• Experience: None
• Knowledge: None
• Skills:
  • Basic Computer Literacy
  • Customer Oriented
  • Attention to Detail
  • Effective Communication
  • Bilingual – English & Spanish
• Abilities:
  • Must be able to speak, read, write, and comprehend the English language.
  • Ability to sit for majority of the shift.
  • Must be able to bend or stoop.
  • Must be able to lift 20 lbs. unassisted.
  • Must have good vision (e.g, near acuity and depth perception)
• Other:
  • Must be able to periodically work on Saturdays and travel locally as needed.
  • Must maintain required immunizations.